Contents
Plain language summary: Baji99 collects the personal information it needs to operate a safe, legal and functional betting platform for Pakistani players. It does not sell your data to advertisers. It does not share your information beyond what is required to process payments and comply with the law. This policy explains all of it in detail — please read it before you register.
01 Overview & Scope of This Privacy Policy
This Privacy Policy ("Policy") explains how Baji99 — operating the platform accessible at baji99.cash — collects, uses, stores, shares and protects the personal information of individuals who register an account, visit the Platform or otherwise interact with Baji99's services.
This Policy applies to all Baji99 members, including registered account holders and visitors who browse the Platform without registering. It covers all personal data collected through the website, mobile-optimised interface, customer support interactions and any other touchpoint where Baji99 receives your information directly or indirectly.
By registering a Baji99 account or continuing to use the Platform, you acknowledge that you have read this Policy and that you consent to the data practices described within it. This Policy should be read alongside the Terms and Conditions, which govern the overall legal relationship between you and Baji99.
Baji99 is committed to handling your personal information responsibly. If anything in this Policy is unclear, please contact the support team at support@baji99.cash before providing any personal information.
02 Personal Data Baji99 Collects
Baji99 collects personal data through three main channels: information you provide directly, information generated automatically through your use of the Platform, and information received from third parties such as payment processors and identity verification providers.
Information You Provide Directly
- Registration data: Full name, date of birth, Pakistani mobile number and any other fields completed during account setup.
- Identity verification: A copy of your National Identity Card (CNIC) or other government-issued document when requested for KYC verification.
- Payment information: Your Easypaisa or JazzCash mobile wallet number, bank account details for IBFT transfers, or card details for Visa/Mastercard deposits. Full card numbers are handled by the payment processor and are not stored by Baji99.
- Support communications: The content of messages you send to the Baji99 support team via live chat or email, including any documents or screenshots you share.
- Responsible gaming preferences: Self-imposed deposit limits, session reminders, cool-off periods or self-exclusion requests submitted through your account settings.
Information Generated Automatically
- Usage data: Pages visited, time spent on the Platform, games played, bets placed, betting history and session timestamps.
- Device and technical data: IP address, device type, operating system, browser type and version, screen resolution and mobile network operator.
- Location data: Approximate geographic location derived from your IP address. Baji99 does not collect precise GPS location data.
- Cookie and tracking data: Information collected via cookies and similar technologies as described in Section 6 of this Policy.
Information From Third Parties
- Payment processors: Confirmation of payment status, transaction reference numbers and fraud screening results from Easypaisa, JazzCash, NayaPay, SadaPay, bank partners and card networks.
- Identity verification providers: Results of document and identity checks where Baji99 uses a third-party provider to assist with KYC compliance.
Baji99 collects only what it actually needs to run the platform and keep it safe. If you ever feel that a data request from Baji99 seems unnecessary or excessive, please contact support before submitting the information.
03 How Baji99 Uses Your Personal Data
Baji99 uses the personal data it collects for the following purposes. Each use is tied to a legitimate need for operating the Platform and serving Pakistani members effectively.
| Purpose | Data Used |
|---|---|
| Account creation & management | Name, mobile number, date of birth, login credentials |
| Processing deposits & withdrawals | Payment method details, transaction history, CNIC for verification |
| Identity verification (KYC) | CNIC copy, name, date of birth, mobile number |
| Customer support | Account data, support communications, betting history where relevant |
| Fraud prevention & security | IP address, device data, betting patterns, payment data |
| Platform personalisation | Usage data, betting preferences, game history |
| Responsible gaming tools | Deposit history, session data, self-exclusion status |
| Marketing communications (where consented) | Name, mobile number, preferences — only if you have opted in |
| Legal & regulatory compliance | All relevant data as required by applicable law |
Baji99 does not use your personal data to build advertising profiles for external advertisers. It does not sell, rent or otherwise commercialise your personal information to third parties outside the operational categories described in this Policy.
04 Legal Basis for Processing Your Data
Baji99 processes your personal data on the following legal grounds depending on the specific processing activity:
- Contractual necessity: Processing your registration details, managing your account, processing deposits and withdrawals, and settling bets are all necessary to perform the contract between you and Baji99.
- Legal obligation: Identity verification, anti-money laundering checks and maintaining transaction records are required by applicable regulations. Baji99 processes data for these purposes to comply with its legal obligations.
- Legitimate interests: Fraud detection, security monitoring, platform improvement and responsible gaming monitoring are carried out on the basis of Baji99's legitimate interests in operating a safe and compliant platform.
- Consent: Where Baji99 sends you marketing communications via SMS or other channels, this is done only on the basis of your explicit consent. You may withdraw consent at any time by contacting support or updating your communication preferences in your account settings.
05 Sharing Your Personal Data
Baji99 shares your personal data only where it is necessary to deliver the Platform's services or to comply with legal requirements. The categories of recipients are set out below.
Payment Processors
When you make a deposit or withdrawal, your payment details are shared with the relevant payment processor — Easypaisa, JazzCash, NayaPay, SadaPay, your bank (for IBFT) or the card network (for Visa/Mastercard). These processors receive only the minimum data required to execute the transaction. Baji99 has data processing agreements in place with all payment partners.
Identity Verification Providers
Where Baji99 uses a third-party provider to assist with CNIC verification or identity checks, your identification documents and relevant personal details are shared with that provider solely for verification purposes. Baji99's verification partners are contractually prohibited from using this data for any other purpose.
Regulatory and Law Enforcement Authorities
Baji99 may share your personal data with regulatory bodies or law enforcement agencies where required by applicable law — for example, in connection with anti-money laundering obligations, a court order or a formal request from a competent authority. Baji99 will notify you of any such disclosure unless it is legally prohibited from doing so.
Service Providers
Baji99 works with a small number of third-party service providers who assist with platform infrastructure, customer support tooling and security monitoring. These providers act as data processors under contract with Baji99 and may only process your data on Baji99's documented instructions. They are not permitted to use your data for their own purposes.
Baji99 does not sell your personal data. It does not share your betting history, account information or personal details with advertisers, data brokers or any commercial third party outside the operational categories described above.
06 Cookies & Tracking Technologies
Baji99 uses cookies and similar tracking technologies to make the Platform function correctly, remember your preferences and understand how members use the site. A cookie is a small text file stored on your device when you visit the Platform.
Types of Cookies Used
- Strictly necessary cookies: Required for core Platform functions such as keeping you logged in, maintaining your session and processing secure transactions. These cannot be disabled without breaking the Platform.
- Functional cookies: Remember your preferences such as language settings, previously entered deposit amounts and your display settings. These improve your experience but are not required for basic functionality.
- Analytics cookies: Help Baji99 understand which pages and features are most used, where users encounter problems and how the Platform can be improved. Analytics data is aggregated and does not personally identify individual users.
- Fraud prevention cookies: Support Baji99's security systems by helping to identify unusual access patterns, multiple account detection and suspicious transaction activity.
Baji99 does not use third-party advertising cookies or allow external advertising networks to track your behaviour across other websites through the Baji99 Platform.
You can manage cookie preferences through your browser settings. Disabling strictly necessary cookies will affect your ability to log in and use core Platform features. Disabling other cookies will not prevent you from using Baji99 but may reduce the quality of your experience.
07 How Long Baji99 Retains Your Data
Baji99 retains personal data for as long as it is needed for the purpose for which it was collected, or for as long as required by law — whichever is longer.
- Active account data: Retained for the duration of your account being open plus a minimum of five years after account closure, in line with anti-money laundering record-keeping requirements.
- Transaction records: Deposit and withdrawal records are retained for a minimum of five years from the date of the transaction.
- KYC documents: Identity verification documents are retained for five years from account closure or from the date of the last transaction, whichever is later.
- Support communications: Customer support interactions are retained for up to three years to assist with follow-up queries and dispute resolution.
- Marketing preferences: Records of your communication preferences and consent history are retained for as long as your account is active.
When data is no longer required and the relevant retention period has expired, Baji99 deletes or anonymises the data securely. Anonymised data — which cannot be used to identify you — may be retained indefinitely for aggregated analytics purposes.
08 How Baji99 Protects Your Personal Data
Baji99 takes data security seriously and has implemented technical and organisational measures appropriate to the sensitivity of the data it handles. These measures include the following.
- Encryption in transit: All data transmitted between your device and the Baji99 Platform is encrypted using TLS (Transport Layer Security). This protects your login credentials, payment details and account information from interception.
- Encryption at rest: Sensitive data stored on Baji99's servers — including payment details and identity documents — is encrypted at rest using industry-standard algorithms.
- Access controls: Access to member personal data within Baji99 is restricted on a need-to-know basis. Staff members who do not require access to personal data to perform their role do not have it. Access is logged and audited.
- Fraud detection systems: Baji99 operates automated systems that monitor for suspicious activity, multiple account creation, unusual transaction patterns and other indicators of fraud or abuse. These systems help protect both the Platform and its members.
- Vendor security standards: Third-party service providers who process personal data on behalf of Baji99 are required to maintain security standards consistent with those Baji99 applies itself.
Despite these measures, no online platform can guarantee absolute security. If you become aware of any unauthorised access to your Baji99 account, please contact support immediately. You can help protect your account by using a strong, unique password and not sharing your login credentials with anyone.
09 Your Rights Over Your Personal Data
As a Baji99 member, you have rights over your personal data. These rights are described below. To exercise any of them, contact the support team at support@baji99.cash with your request. Baji99 aims to respond to all data rights requests within 30 days.
Right of Access
You can request a copy of the personal data Baji99 holds about you, along with information about how it is being used. This is sometimes called a Subject Access Request (SAR).
Right to Rectification
If the personal data Baji99 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update most basic account information directly from your account settings.
Right to Erasure
You may request that Baji99 delete your personal data in certain circumstances — for example, where it is no longer needed and no legal retention obligation applies. Note that regulatory retention requirements may prevent full erasure.
Right to Restrict Processing
In certain circumstances, you can ask Baji99 to restrict how it processes your data — for example, while a dispute about its accuracy is being resolved — without requesting full erasure.
Right to Data Portability
Where processing is based on your consent or on a contract, you have the right to receive your personal data in a structured, commonly used machine-readable format so you can transfer it to another service.
Right to Withdraw Consent
Where Baji99 processes your data based on consent — such as for marketing communications — you can withdraw that consent at any time. Withdrawal will not affect the lawfulness of any processing that occurred before withdrawal.
10 Children's Privacy — Strict 18+ Policy
Baji99 is strictly an adult platform. It does not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account, attempt to access the Platform or provide any personal information to Baji99.
If Baji99 becomes aware that it has inadvertently collected personal data from a person under the age of 18, it will take immediate steps to close the account, delete the data in question, and return any deposited funds to the originating payment method.
If you believe that a minor may be using your Baji99 account or that a child under 18 has registered their own account, please contact the support team immediately at support@baji99.cash. Baji99 takes underage gambling extremely seriously and will act on any credible report without delay.
Parents and guardians should be aware that Baji99 offers online betting and gaming services intended solely for adults. If you share a device with minors, please use the device's parental control features to restrict access to the Platform and keep your Baji99 login credentials private.
11 Changes to This Privacy Policy
Baji99 may update this Privacy Policy from time to time to reflect changes in the Platform, in applicable data protection law, or in the way Baji99 handles personal data. The version number and effective date at the top of this page will always reflect the current version.
Where changes are material — meaning they meaningfully affect how Baji99 uses your personal data or your rights over it — Baji99 will notify you via your registered mobile number or a prominent in-platform notice at least 7 days before the changes take effect. You will have the option to close your account if you do not agree to the revised Policy.
Where changes are minor — such as typographical corrections or clarifications that do not change the substance of the Policy — Baji99 may update the Policy immediately without advance notice. Your continued use of the Platform following any update constitutes your acceptance of the revised Policy.
12 Contact Us & How to Make a Complaint
If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how Baji99 has handled your personal information, please contact the support team using the details below.
- Email: support@baji99.cash
- Live Chat: Available 24/7 directly from your Baji99 account dashboard
- Response time: Live chat — within 2 minutes. Email privacy queries — within 48 hours.
Baji99 takes all privacy-related queries and complaints seriously. When you submit a complaint, it will be acknowledged within 48 hours and investigated fully. If you are not satisfied with the response you receive, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.
For broader information about your rights as a Baji99 member, please also refer to the Terms and Conditions. For responsible gaming support and self-exclusion tools, visit the Responsible Gaming page. Common questions about Baji99 are answered on the FAQ page.